Third Gear Society / Support

FAQs

Your questions. Your next move. Find answers about our apparel, ordering, and delivery.

The Brand

What is Third Gear Society?

Third Gear Society is an automotive-inspired streetwear brand rooted in Japanese car culture. Our designs are for people who carry their passion for cars into everyday life.

Do I need to drive a Japanese car to wear 3GS?

No. Whatever you drive, you’re welcome here. Third Gear Society is about a shared enthusiasm for cars, individuality, and the culture around them.

Products & Sizing

How do I choose the right size?

Review the measurements and fit notes on the individual product page. Compare them with a similar garment you already own and like the fit of. Product-specific measurements take priority over general size references.

Are all items the same fit?

Fit can differ between garment styles. Check each product’s description and measurements rather than assuming the same size will fit identically across the collection.

Can international buyers use the size guide?

Yes. Compare the actual measurements listed for the product. To convert inches to centimeters, multiply by 2.54. To convert centimeters to inches, divide by 2.54. Letter sizes can vary between brands and countries.

How should I care for my apparel?

Follow the garment’s care label and product-specific instructions. Fabrics, prints, and finishes can require different care.

Orders & Preorders

How do I place an order?

Select your product and available options, add it to your cart, and complete checkout. Review your size, shipping address, and fulfillment information before paying.

How do preorders work?

Preorders allow you to order a release before it is ready to ship. Review the product page for production conditions, any minimum order quantity, estimated fulfillment timing, and cancellation terms before purchasing.

What does a minimum order quantity mean?

Some releases require a minimum number of orders before production begins. If this applies, review the release’s stated minimum, ordering deadline, and what happens if the minimum is not reached. Contact us before purchasing if those details are unclear.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We’ll check what is possible based on fulfillment or production status and any terms provided when you purchased.

Shipping & Delivery

When will my order arrive?

Review the fulfillment information for your items and the shipping option selected at checkout. Processing or production time is separate from carrier transit time unless stated otherwise. Preorder items may follow a different schedule.

Where do you ship, and what does shipping cost?

Available shipping destinations, methods, and charges are shown at checkout for your address and order. Contact us if checkout does not offer shipping to your location.

What if I entered the wrong delivery address?

Contact us promptly with your order number and corrected address. We’ll check whether it can still be updated before dispatch.

My tracking says delivered, but I can’t find my package.

Check the delivery details, safe locations around your property, and with household members or building staff. Contact us and the carrier promptly if the package remains missing so the delivery can be investigated.

Returns & Support

Can I return or exchange an item?

Review our Returns & Exchanges policy for eligibility, deadlines, item condition requirements, and any product-specific exceptions. Contact us before sending an item back.

What if my order arrives damaged or incorrect?

Contact us with your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and packaging while we review the issue.

How can I contact Third Gear Society?

Use our Contact page for product questions, order support, or other inquiries. Include your order number when asking about an existing purchase.

Let’s Get It Sorted

Still have a question?

Send us a message. For order questions, include your order number.

Contact Us