Include the Details
Send your order number, the email address used at checkout, and the name of the item you need help with.
Third Gear Society / Order Support
Returns & Exchanges
Need help with your purchase? Review our return policy, then contact us to discuss your order.
Last updated: October 29, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at takumicustomstyling@gmail.com or use the contact details in our contact information policy.
Help us help you.
Tell Us What Happened
Explain whether you’re asking about a return, a different size, or an issue with the item received. Exchange availability depends on stock.
Email Your Photos
For a damaged or incorrect item, start your request using our contact form. When our support team replies by email, reply to that email with up to five clear photos attached. Include photos of the item, the issue, and the packaging, along with your order number. Keep the item and packaging while your request is reviewed.
Order Support
Contact Us
Start your request.
Review the policy above and send us a message so we can explain the next steps. Photos must be sent as email attachments in reply to our support email; the contact form does not accept image uploads.