Check Your Details
Review your order confirmation. Make sure your items, sizes, email address, and shipping address are correct. Contact us promptly if something needs attention.
Third Gear Society / Order Information
Shipping & Delivery
From our collection to your doorstep. Here’s what to know about processing, preorders, shipping, and delivery.
Review your product’s fulfillment details before ordering. Ready-to-ship items and preorders may follow different schedules. Read any product-specific production or shipping information alongside this page.
Your order’s next moves.
Processing or Production
Your order is prepared according to the fulfillment information provided when you purchase. Preorder items may require production before shipping.
On Its Way
After dispatch, the carrier handles transit to your delivery address. If tracking is provided, use it to follow the latest available shipment updates.
Shipping options.
Available shipping methods, destinations, and charges are displayed at checkout for your address and order. If checkout does not offer shipping to your location, contact us before purchasing.
- Shipping costs may vary by destination, selected service, and the items in your order.
- Review your shipping charge and delivery method before completing payment.
- A shipping estimate refers to transit unless processing or production time is expressly included.
Some pieces start with your support.
Certain releases may be available to order before they are ready to ship. Review the product page for the conditions applying to that release.
Minimum order quantities: If a release requires a minimum order quantity before production begins, fulfillment depends on that minimum being reached. Review the stated threshold, ordering deadline, estimated production schedule, and what happens if the minimum is not reached before purchasing.
A preorder confirmation does not mean your item has shipped. Contact us before ordering if the timeline or conditions are unclear.
For the culture. Across borders.
International delivery is available where supported at checkout. Customs processing can affect delivery timing.
- Review checkout for duties, taxes, or import charges collected with your order.
- Additional destination charges may be assessed separately if they are not included at checkout. Review the terms shown for your shipment.
- Provide a complete delivery address and any contact details required for delivery.
- Contact us before purchasing if you need clarification about international shipping.
Need an update?
How long will my order take?
Refer to the fulfillment information supplied for your items and the shipping option selected at checkout. Processing or production time is separate from carrier transit time unless stated otherwise.
Why hasn’t my tracking updated?
A tracking number may be created before the carrier receives or scans the parcel. Contact us with your order number if the status appears stalled or you need help understanding an update.
Can I change my delivery address?
Contact us as soon as possible with your order number and corrected address. We’ll check whether the change can still be made. Changes may not be possible once an order has progressed through fulfillment.
My package says delivered, but I can’t find it.
Check the delivery details, safe locations around your property, and with household members or building staff. Contact us and the carrier promptly if the package remains missing so it can be investigated.
What if my order arrives damaged or incorrect?
Contact us with your order number, a description of the issue, and photos of the items and packaging. Keep the packaging while the issue is reviewed.
What happens if a shipment is returned to sender?
Contact us so we can review the reason for the return and discuss the available next steps. Any proposed redelivery arrangements and charges will be explained before proceeding.
Let’s Get It Sorted
Contact Us
Questions about your delivery?
Send us your order number and a brief description of what you need help with.